More information on SCC’s Highways New Reporting system
Can I call the council out of hours to report an emergency?
If you can, please continue to report emergencies online, even when we are closed. Any reports you make, even emergencies, will be picked up and actioned by our on-call officers. You will continue to receive updates as normal, for any emergency reports that you raise, online.
If you don’t have access to our online service, when we are closed, you can call our team on 0300 111 8000 and select the option to report a Highways Emergency. Our pager service will take the details and share them with the on-call officer via our pager service. You will not automatically receive updates if you make reports in this way.
Please do not contact the out of hours pager service for non-emergencies. These can be reported to us online using either the Report It tool or MyStaffs app.
District areas codes
When you report an out of hours highways emergency, please select the appropriate area code from the following options:
- Area 1 – for the District of Staffordshire Moorlands
- Area 2 – for the Borough of Stafford
- Area 3 – for the areas of Cannock Chase and the District of South Staffordshire
- Area 4 – for the District of Lichfield and the Borough of Tamworth
- Area 5 – for the Borough of East Staffordshire and Burton
- Area 6 – for the Borough of Newcastle-Under-Lyme
What happens to my report?
Once your report has been logged, you’ll receive a confirmation email from the Highways team if the report type allows. See below which report types send email updates.
Your confirmation email will include your report reference number. Once you have your reference number and email confirmation, you shouldn’t need to follow up.
To check the status of your reports, log in to your customer account